Home

Terms and Conditions

Complaints Procedure

Passfast UK Ltd act solely as agent and only negotiate on behalf of clients and self employed registered Driving and Vehicle Standards Agency Instructors
Passfast UK Ltd does not accept responsibility for any situation which might arise during the course of tuition which may give cause for complaint.
If your complaint is concerning tuition you should contact the instructor. You will find the instructor's mobile number on your course timetable. After contacting the instructor if your complaint is unresolved then contact the Driving and Vehicle Standards Agency, Stanley House, 56 Talbot Street, Nottingham NG15GU. Tel: 0300 200 1122

  1. If you are unsure of the length of course best suited to you we provide a one or two hour trial assessment lesson which may be taken prior to booking your course.  You may select any course you wish without taking a trial lesson apart from the one day course but you must take full responsibility for the length of course you select

  2. Please note - no one can recommend which course to take without observing your driving ability.
  3. Any alterations to arrangements made with Passfast UK Ltd regarding your Timetable and Practical Test must be finalised before course commencement, as it will be assumed you agree that these arrangements are satisfactory once payment of your course balance is received.

  4. The initial payment of £112.00 comprises a £50.00 course reservation fee which is part of the course price and practical weekday test fee costing £62.00. If you cancel your intensive driving course after your practical driving test and timetable have been arranged, the course reservation fee becomes non refundable and only the practical test fee can be refunded provided your application for a TEST FEE REFUND complies with the MINIMUM DATE FOR CANCELLATION supplied by the DRIVING and VEHICLE STANDARDS AGENCY at the time of booking. You can find this information on your DVSA test booking confirmation letter or online at
    Check, change or cancel your DVSA practical driving test online.

  5. Short notice course cancellations of less than seven clear working days not including the day of course commencement and the day you inform us also weekends and bank holidays will forfeit the £50.00 Course Reservation Fee. The test fee will be refunded per conditions in (4)(8).

  6. We will reserve a Dual Controlled Vehicle and Instructor on your behalf and if payment of your course balance is not received by the latest date stated on your invoice which is fourteen days before course start we can no longer guarantee your reservation. In this event your £50.00 course reservation fee is non-refundable and your Intensive Course and Test may be overwritten without prior notification. We will not cancel your test but if you intend to attend for this test you will have to provide your own vehicle and someone to accompany you.

  7. In the unlikely event of the course being terminated by the instructor, the Course Price will be refunded less the £50.00 course reservation fee and cost of lessons already taken which will be charged pro rata. An administration charge of £25.00 plus any further costs incurred by Passfast UK Ltd on your behalf will also be deducted. The Practical Test fee can only be refunded if a refund can be obtained from the Driving and Vehicle Standards Agency.

  8. The conditions for use of a Driving School Vehicle for the Practical Test require that the candidate must be capable of controlling the vehicle without verbal or physical assistance from the Instructor. Should the candidate fail to reach the required safety standard and in the opinion of the instructor would be unsafe to take the test, the instructor reserves the right to withhold the use of the driving school vehicle. In this event it is likely you will lose your Practical Test Fee as the Driving and Vehicle Standards Agency requires 3 clear working days notice to refund a Practical Test Fee excluding the Test Day, Weekends, Bank holidays and the day you inform them, unless of course, you provide your own vehicle which must comply with current legislation. In addition, from 6th April 1999 all cars must have a seat belt and headrest for the front seat and a rear view mirror for use by the examiner.  

  9. It is your personal responsibility to ensure that you are in full compliance with the current legislation regarding your fitness to drive with respect to: EYESIGHT, ALCOHOL, DRUGS AND MEDICINES. Any disabilities likely to impair your ability to use the controls of the vehicle MUST be disclosed at time of booking. see Medical Rules for Drivers and Reporting for your Practical Driving Test

  10. At the driving test centre you must bring the following items with you. If you do not, the Driving and Vehicle Standards Agency (DVSA) may refuse to carry out the test and you may lose your fee.
  1. If your licence is not available for any reason, or if you have an enquiry about driving licences and entitlements, please telephone Driver and Vehicle Licencing Agency (DVLA) on 0300 790 6801, or  write to DVLA Longview Road, Swansea SA6 7JL (see If You Need a New or Updated Licence) Further advice on these Terms and Conditions can be obtained by contacting Passfast UK Ltd Tel: +44 (01382) 524978 Mob:+44 (0)7515 255444 Thank You